Refund Policy

Contact us within 14 days of delivery with your order number and a photograph, and we will replace the item or refund it, at your choice.

You do not need to return a damaged item. A photograph is the evidence we work from, and posting a leaking bottle back to us helps nobody.

Unopened items with their seal or tamper band intact can be returned within 14 days of delivery for a refund of the item price. Return postage is yours unless the item was damaged, faulty or wrong.

Tell us before you send anything back so we know to expect it.

Once a seal or tamper band is broken, a cosmetic cannot be resold or returned to stock, and we will not accept it back except where it is faulty. This is a hygiene matter and applies however little has been used.

It is the reason the tamper band is there, and the reason a patch test uses a small amount on a discreet area rather than the whole product.

Refunds are issued by the method the order was paid by, once the return is received or the claim is agreed. Card refunds usually appear within a few working days of being issued, depending on your bank.

Shipping charges are refunded where the whole order is returned because it was damaged, faulty or wrong — not where you have changed your mind.

Nothing in this policy limits any right you have under law that cannot be limited. Where the law gives you more than this policy does, the law applies.